Privacy Policy & Terms of Service

PRIVACY POLICY

1. Introduction

Commercial Office Cleaning Perth ("we," "us," or "our") is committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business address, and contact details
• Service Information: Property details, cleaning requirements, service preferences, and scheduling information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Website Usage: IP address, browser type, device information, pages visited, and time spent on our website
• Communication Records: Records of correspondence, enquiries, and service requests

3. How We Collect Information

We collect information through:

• Contact forms and enquiry submissions on our website
• Phone calls, emails, and direct communications
• Service agreements and contracts
• Website cookies and analytics tools
• On-site consultations and service visits

4. How We Use Your Information

We use your information to:

• Provide and deliver our commercial cleaning services
• Respond to enquiries and communicate about our services
• Process payments and manage billing
• Schedule and coordinate cleaning appointments
• Improve our services and website functionality
• Send service updates and important notifications
• Comply with legal obligations and business requirements
• Market our services (with your consent where required)

5. Information Disclosure

We may share your information with:

• Service Partners: Trusted contractors or subcontractors who assist in service delivery
• Payment Processors: Third-party payment processing services
• Legal Requirements: Government agencies when required by law
• Business Transfers: In connection with business sales or transfers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data transmission and storage
• Access controls and staff training
• Regular security assessments
• Secure disposal of information when no longer needed

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain client information for 7 years after service completion in accordance with Australian business record requirements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Cookies and Website Analytics

Our website may use cookies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings. We may use Google Analytics or similar services to understand website usage patterns.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

TERMS OF SERVICE

1. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable Australian laws and regulations. If you do not agree with these terms, please do not use our services.

2. Service Description

Commercial Office Cleaning Perth provides professional commercial cleaning services throughout Perth, Western Australia. Our services include but are not limited to office cleaning, commercial space maintenance, and related cleaning services as agreed upon in individual service contracts.

3. Service Agreements

Specific cleaning services will be provided under separate written agreements that will include:

• Scope of work and service specifications
• Pricing and payment terms
• Service frequency and scheduling
• Special requirements or conditions

4. Pricing and Payment

• Service pricing will be specified in individual service agreements
• Payment terms are typically net 30 days unless otherwise specified
• Late payment fees may apply as outlined in service agreements
• We reserve the right to adjust pricing with reasonable notice
• All prices include GST where applicable

5. Access and Security

• Clients must provide reasonable access to premises during agreed service times
• Security arrangements and key management will be specified in service agreements
• Clients are responsible for securing valuable items and sensitive information
• We maintain appropriate insurance coverage for our operations

6. Service Standards

• We are committed to providing high-quality cleaning services
• Any service concerns should be reported within 24 hours
• We will make reasonable efforts to rectify any service deficiencies promptly
• Service standards and quality measures will be outlined in service agreements

7. Limitation of Liability

To the fullest extent permitted by Australian law:

• Our liability is limited to the value of services provided
• We are not liable for indirect, consequential, or incidental damages
• We maintain public liability insurance as required by law
• Nothing in these terms excludes liability that cannot be lawfully excluded

8. Cancellation and Termination

• Either party may terminate service agreements with appropriate notice as specified in individual contracts
• Cancellation fees may apply for short notice cancellations
• Outstanding payments remain due upon termination
• We reserve the right to terminate services for breach of agreement terms

9. Health and Safety

• We comply with all applicable workplace health and safety regulations
• Clients must provide a safe working environment and disclose any hazards
• We use environmentally responsible cleaning products where possible
• All staff are trained in appropriate safety procedures

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our intellectual property or used with permission. Unauthorized use is prohibited.

11. Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be subject to the jurisdiction of Western Australian courts.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified terms.

13. Consumer Rights

Nothing in these terms affects your rights under Australian Consumer Law, including rights to refunds, replacements, and repairs for services that do not meet consumer guarantees.